Impacting the consumer through digital media - TPA
Tampa International Airport hit the mark in reaching consumers by tugging at their heartstrings, their human side. By appealing to their emotions with a heartfelt story about a little boy that lost his stuffed friend while traveling, the aviation company was able to draw in millions of views. But most importantly, they gained their audience's trust and garnered brand loyalty by going above and beyond for the little guy. Tampa International put the customer first, understood their needs, and gave engaging content that consumers thought was worth sharing on social media. They built trust with their audience by telling an engaging and heartfelt story. The story went viral within just a few days and by the end of the week, everyone was talking about how appealing and customer-friendly their brand is. And it did not stop there. TPA continued to engage with its audience by individually replying to some of the positive comments they received. Even with the overwhelming response to their ...